Getting Started with MoveCore: A Step-by-Step Implementation Guide

This guide walks you through implementing MoveCore for your transport operation. Whether you’re starting from scratch or migrating from another system, follow these steps to get up and running.

Before You Begin

Prerequisites

Before starting implementation, ensure you have:

• A MoveCore account (sign up free)
• List of services/routes to configure
• Your passenger list with pass validity dates
• A smartphone or tablet for ticket validation (any modern phone browser works)

Planning Decisions

Consider these questions:

1. Which services and routes will you set up first?
2. What validity windows do your passes need (term, month, custom period)?
3. Who will scan passes on each service?
4. The free tier covers 1 service and up to 30 active passengers; will you need MoveCore Pro?

Step 1: Account Setup

Access Your Dashboard

Sign up at app.movecore.co.uk to access the MoveCore operator dashboard.

1. Enter your email address
2. Click the magic link we send you; there are no passwords to create or remember
3. You land in the operator dashboard

Step 2: Configure Your Services

For each transport service you operate:

1. Navigate to Services and create a service
2. Enter the service name and route details
3. Add the bus stops the service calls at

Step 3: Add Your Passengers

Build the passenger list for each service:

1. Navigate to Passengers and add each passenger
2. Enter their name and contact details
3. Assign them to their bus stop
4. Set the pass validity window (for example, the school term or a monthly period)

You can edit or revoke any pass at any time; changes take effect on the next scan.

Step 4: Set Up Validation

Driver Scanning

No app installation is needed. Drivers scan passes from the browser on any modern phone:

1. The driver signs in at app.movecore.co.uk with a magic link
2. They select the service they are operating
3. They scan each passenger’s QR pass at the door
4. Each scan returns an instant result: OK (valid pass), WARN (needs attention), or FAIL (expired, revoked, or invalid)

Test Validation

Before going live, test thoroughly:

1. Add a test passenger with a valid pass
2. Scan their QR code and confirm an OK result
3. Set the validity window in the past and confirm a FAIL result
4. Check that both scans appear in the scan logs

Step 5: Review Scan Logs and Dashboards

Every scan is recorded automatically. From the operator dashboard you can:

• Review the complete scan history for each service
• See passenger counts and boarding activity
• Spot recurring WARN and FAIL results early
• Use usage patterns to inform route planning

Step 6: Go Live

Pre-Launch Checklist

Before launch, verify:

• All services and stops configured
• All passengers added with correct validity windows
• Each passenger has received their QR pass
• Drivers can sign in and scan from their phones
• Test scans appear correctly in the scan logs

Soft Launch

Consider a soft launch:

1. Start with one route or service
2. Monitor closely for issues
3. Gather staff and passenger feedback
4. Refine configuration as needed

Full Launch

When ready for full deployment:

1. Enable all services
2. Announce to passengers
3. Transition from old systems
4. Monitor scan activity during the transition

Getting Help

Email hello@movecore.co.uk and we will respond within 24 hours. You can also use the contact form.

Next Steps

Once you’re live:

• Review scan logs weekly to keep your passenger list accurate
• Upgrade to MoveCore Pro when you need more services or passengers
• Check the features roadmap for what is coming next, and tell us what you need

Questions? Email hello@movecore.co.uk for implementation support.